Our response to COVID-19

We're here to help in a time of crisis.

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Experiencing financial difficulty? – We’re here to help

COVID-19 has had a significant impact on many Australians. We know that now more than ever, having insurance that you can rely on is important. Our focus is on our customers living healthier, longer, better lives.

We understand that many people are in an uncertain financial position at the moment, and we do not want to see this result in people losing their life insurance or health insurance cover if they want to retain it. If you are experiencing financial difficulties, our team can work with you to find a tailored solution that will allow you to retain cover if you wish.

Financial Advisor

If you have a financial adviser, they can also help you to determine the appropriate cover to meet your needs, at a level that you can afford, and we can work with your adviser to determine the best options available to you.

AIA Health

For our Health customers, please call us on 1800 333 004 and one of our Member Services Team representatives can help find a solution that will suit your individual needs and cover.

Life Insurance

For our Life, TPD, Crisis Recovery, Income Protection or Business Expenses customers, please complete the financial hardship form below and one of our consultants will contact you to discuss your options.

Claims made easy

Our priority is to support you through the claims process ensuring that you understand what’s happening every step of the way and that you get what you need as soon as possible.

We know that the current circumstances may be particularly difficult for those on claim, and we are looking at how we can support people at this time. If you are having difficulty obtaining the usual information we require to progress a claim, we can work with you to help gather what we need, and consider any alternative arrangements if it is not practical to obtain medical information in a timely fashion.